Our return policy

Return policy @Golfrabbit.ch

Golf clubs:
We do not accept exchange or return requests based on customer preference. Please check your order carefully before completing it.

Golf clothing:
You can return golf clothing within 14 days to receive a new model in your desired size. Returns for customer convenience will only be accepted if the products are in unused condition and all labels are intact.

Golf accessories (e.g. golf balls):

We do not accept exchange or return requests based on customer preference. Please check your order carefully before completing the purchase.



Exceptions:
Mystery boxes cannot be returned or exchanged.

Defective or damaged items:
If a product arrives damaged, we sincerely apologize for the inconvenience caused. In such cases, we will organize an exchange. If an exchange is not possible due to stock shortages, we will refund the purchase price of the product.

Here's how to proceed:
To initiate a return or exchange, please contact us first with the following information about the affected product:

• order number

• product name

Description of the problem (including photos)

Contact:
Please send your request to our customer service at info@golfrabbit.ch . We will contact you as soon as possible to discuss the next steps.

Thank you for your understanding!